Knowledgebase and Ticket-based Support
If you have a question or problem relating to Respondus or StudyMate, the first place to turn to is the online help (press F1 for context-sensitive help) or the user guide. Most problems can be resolved with these resources.
Another good source of information is the set of demonstration movies available from our website (www.respondus.com/demo). These step-by-step movies show how to perform common tasks in Respondus or StudyMate and are particularly useful to new users. There are also movies that show how to use
the Respondus Test Bank Network, which provides access to Respondus-formatted test banks for the leading textbooks in higher education.
If you are still in search of an answer, search the knowledgebase that is now available at www.respondus.com/esupport. And if that doesn’t solve it, select the option to submit a support ticket. Our support group tries to respond to support tickets within one business day, and many responses occur within a few hours.
To summarize the help options:
Source: Respondus, Inc. (www.respondus.com)
Originally Published: November 17, 2004
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