We don’t “pat ourselves on the back” too often. Our company isn’t known for “tooting its horn” and we don’t often “sing our own praises.” So we hope you’ll indulge us -- just this once -- in our “blatant bragging” about being ranked #1 in customer satisfaction among 44 higher education e-learning vendors.

No, we didn’t conduct the survey ourselves (we’re shocked that you even thought such a thing!). We didn’t even know about the survey until the final report was published by The Alliance for Higher Education Competitiveness, a non-profit research and educational organization. And did we mention that the report ranked us #1 in customer satisfaction? (Sorry, we couldn’t resist saying it again.)

All kidding aside, our company thrives on feedback and affirmation from customers. The highlight of a work day will often come from a customer who sends an email of thanks for adding a new feature, resolving a problem, or simply responding to their inquiry quickly. These emails are passed along to co-workers like candy--it’s both addicting and self-perpetuating. Some of these emails end up on the Respondus testimonial page (you just can’t stop our marketing staff sometimes), but most are simply the source of smiles here at Respondus. 

You are welcome to read the press release about our #1 ranking in customer satisfaction (woops, there we go again). The complete report “Best Practices in Internet-Supported Learning in Higher Education: Trends and Vendor Satisfaction” is also available upon request. If you’re an existing Respondus customer, simply contact your account manager to receive a PDF copy of the report. Or, send a request along with your name, title, institution, and email address to info@respondus.com.

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Source: Respondus, Inc. (www.respondus.com)
Originally Published: May 1, 2006

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