If you previously purchased a single-user license of Respondus and would like to obtain a second activation password according to the terms and conditions for reinstallation, submit the information requested in the form below.
- The request form below is only for individuals who have previously purchased Respondus. If you have not already purchased a license, you can register for a free, 30-day trial.)
- You will need to know the original Product ID number for your previously purchased copy of Respondus (how to determine this).
- Second activation passwords for Respondus can typically be obtained for only the same product and version as the original purchase. (For example, you can’t use a Product ID# from Respondus 2 to obtain a new activation password for Respondus 4. Nor can you use a Product ID# from StudyMate to obtain a new activation password for Respondus.) An exception is that Respondus 3.5 users can reinstall a copy of Respondus 4 using the Respondus 3.5 product ID#.
- If the automated system below indicates that your original Product ID is not in the database, or that you have exceeded your reinstallation requests, fill out the alternate request form. Upon confirming the original purchase, we will e-mail the new Activation Password within 3 business days.
Only press Request one time. If you do not press the Request button we will not receive your information. A confirmation screen will appear.