Assessment, Survey and Game Applications for eLearning :: Respondus, Inc. Support Helpdesk

10 Sep 2010

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Articles

	What resources are available to learn how to use the Respondus LockDown Browser software?
	We’re running Blackboard Vista/CE but the “Browser Restriction” setting doesn’t appear to instructors among the other assessment settings.
	I'm running Internet Explorer (or Safari) and thought Respondus LockDown Browser would automatically launch when I got to the assessment. Why isn't this happening?
	I rebooted my computer while Respondus LockDown Browser was running. Now the Windows Task Manager is grayed out and can’t be used. What do I do?
	When I start Respondus LockDown Browser a warning message states “You must close the following program before starting the browser...” Why does this occur?
	Can students use the Windows “Calculator” during a test that requires Respondus LockDown Browser?
	How does an instructor prepare a test for use with Respondus LockDown Browser?
	If an assessment already exists in Blackboard, how does an instructor update the settings so that it requires students to use Respondus LockDown Browser?
	We are using Respondus with Blackboard CE 4 or Blackboard Basic Edition. When trying to select the assessment setting “Require Respondus LockDown Browser” the following warning message appears:
	My copy of Respondus doesn’t display the test setting “Require Respondus LockDown Browser”
	My test requires students to use Respondus LockDown Browser. Students are being asked for a password but I didn’t require one for this test.
	We’re using Blackboard Basic (or Blackboard CE 4) and my assessment requires students to use Respondus LockDown Browser. When the pop-up window in the browser asks the student for the password, they are entering the correct option and clicking the “Continue” button. On the next screen, students encounter an error message when they attempt to begin the exam:
	When I start Respondus LockDown Browser I receive the message: “Unable to obtain a list of e-learning systems from the Respondus servers.” What does this mean?
	Is Respondus LockDown Browser compatible with Internet Explorer 8?
	How do you determine the version number for Respondus LockDown Browser? How do you know if you’re running the latest version?
	I am using AOL and I cannot get the LockDown Browser to work
	We’re running Desire2Learn but the Respondus LockDown Browser setting doesn’t appear in the Security Options for a quiz?
	I am using the LockDown Browser with the Bb Learning System, but when I enable quiz feedback students can see the results and correct answers after a quiz using a regular browser. How can I avoid this?

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