| Respondus isn't connecting to my online course ( Blackboard, ANGEL, Desire2Learn, eCollege, Moodle) during the Publish or Retrieval step. What should I do? |
Consider the following items when troubleshooting this issue:
1) Make sure that you have selected the "user personality" in Respondus that matches your course management system. For example, if you are using Blackboard 7, you can't have the ANGEL personality selected.
2) Make sure that you are running the latest version of Respondus. Go to Help>Check for Update to see if you are running the latest version.
3) Make sure your connection to the Internet is working properly. (Open a web browser and go to a couple of web sites to check this.)
4) Carefully check the server settings entered into Respondus for your online course (the Respondus online help or user guide will be helpful in this area).
Also check the following settings:
* Make sure the URL for your server is entered properly
* Double-check the Password and User ID information. In fact, open your browser and log into your course using the identical information. This will confirm that your server is up-and-running and that your User ID and Password are correct.
* If you are using Blackboard Vista or CE, make sure your port number is being set correctly. (If your login URL ends with a number like 8900, the port number should be set to 8900.)
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| Additional Information |
Article ID: 56
Author: Respondus Admin
Created On: 07 Jul 2004
Edited On: 16 Nov 2009
Edited By: Andrew S. Kent
Views: 8672 |
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