Additional Privacy Info
Help Center is an extension of the Respondus Technical Support service that provides an in-product means for troubleshooting technical issues, or simply checking whether the technology is functioning properly. For example, Help Center can be accessed within the LockDown Browser application and it enables users to analyze their networking environment and computing device as it relates to LockDown Browser. In addition to running analytic tests and generating log files, Help Center enables a user to email the information to an address of their choosing, including Respondus Technical Support.
We use this information to provide you with customer and product support. The legal ground for processing this information for these purposes is Respondus' legitimate interest in providing quality product support.
Respondus may also tally, analyze, and aggregate data that is transmitted by users from Help Center. Data is made anonymous for this purpose. The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our Services so we can enhance the user experience and functionality of our products, apps and websites.